If you're placing your order through an ordering platform that is EDI compatible with us, your order will reach us automatically.
We ask that you place your order up to 48 hours before the requested delivery date, before the daily cut-off time of 1:00pm on weekdays and 12:30pm on a weekend.
If your system is set up to receive them, you'll also receive your invoices and credits to you automatically. Please contact your order management system provider if you have any questions on which functionalities your platform supports via EDI.
Most platforms, for example, Procure Wizard and Acquire, can't differentiate between lead times at the product level. This means that orders must be placed with the correct lead time and delivery date:
- Any orders placed after our cut-off time of 1 pm will be rejected by our system. You will receive an email notification of this to the email address on your account.
- If your order is placed after the cut off on a Friday, the email will be received the following Monday.
- Unfortunately, any instructions left in the comments section of your portal won’t be received.
Please note that any errors made when placing your order means your order will be rejected by our system, and we can no longer make manual adjustments once your order has been placed. This includes meeting our minimum order criteria.
If the product you’re looking for doesn’t exist on your ordering portal, or you have a question about ordering via an EDI system, please get in touch with us please get in touch with us using the Submit Request form at the top of this page.