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Online Bakery

General questions

Standing order top tips
How to amend a standing order
How to create a standing order
Introducing B2B Online Bakery
Template orders
How to manage my account?
See all 8 articles
Ordering

Placing an order

How do I place a standing order?
Can I place my order via email?
Can I place orders after the 1pm cut-off?
How do I place an order?
When are your gluten free products available? 
Why do your sourdough breads have 48-hour lead times? 
See all 11 articles

Order management systems (EDI)

My ordering system is down – can I place a late order? 
Do the same minimum order criteria apply to EDI orders? 
Why do I have to place my order using a platform suggested by The Bread Factory? 
Which EDI order/procurement platforms do you support?
Delivery

My delivery

Can I provide specific delivery instructions?
Can I provide a key or access code for nighttime deliveries? 
What is your delivery charge? 
How do I report I’ve received a damaged item or order?
How do I report a missing item from my order?
Where is my order? 

Distribution

Do you deliver all year round?
Can I collect from your bakery? 
Do you deliver outside of London? 
Which distributors do you work with? 
Payment

Payment and direct debit

Why do you only accept Direct Debit?
Which payment types do you accept?
What are your payment terms?

Invoices and statements

Can you supply me with a full transactional statement from inception?
My order met the delivery threshold - why is my invoice showing a charge?
How do I contact your credit control team?
Can I extend my payment terms from weekly to monthly?
I’ve lost an invoice, please can you resend? 

Pricing

What is your wholesale customer price list? 
Do your prices include VAT?
Account

New customers

Why choose The Bread Factory?
How do I become a new customer? 

Existing customers

Why can't I place an order on my account (it's 'on stop')?
I used to be a customer - can I reopen my account?
I've been a customer with you before - why do I have to open a new account?
I'm an existing customer - how do I open an additional site on my account? 
How can I update my contact details? 
Product

Brochure and product launches

The Bread Factory & Wildfarmed
How do I find out about your latest product and seasonal launches?
What is your current product list and brochure? 

Specifications and allergens

Where can I find your product specifications and allergens?
Which of your morning goods and cake may contain mustard?
What is the thickness of your sliced products? 
Are your products nut-free? 
Do you use palm oil? 
Do you offer gluten free and/or vegan products? 
General

Bakery information

Are you BRC accredited?
What are your Customer Care team's opening hours?

Suppliers

I’m a supplier - how do I book a delivery at The Bread Factory? 
Are you looking for new suppliers? 

Recruitment

I’m not a resident of the UK – will you sponsor me? 
Does The Bread Factory offer work experience? 
Does The Bread Factory take Interns? 
Does The Bread Factory offer an apprenticeship programme?
What benefits does The Bread Factory offer? 
I don’t have any bakery skills, do you offer training opportunities? 
See all 8 articles