Customer Care Customer Care

Order management systems (EDI)

My ordering system is down – can I place a late order? 
We’re sorry, we can’t accept orders after our 1 pm cutoff unless the system failure was due to The Bread Factory. Ple...
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Do the same minimum order criteria apply to EDI orders?
If you're placing your order through an ordering platform that is EDI compatible with us, this means your order will ...
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Why do I have to place my order using a platform suggested by The Bread Factory? 
As we receive many hundreds of orders a day, it takes a long time for our Customer Care team to key the orders manual...
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Which EDI order/procurement platforms do you support?
Orders can be placed directly through the online bakery, or via a supported EDI platform only. We currently work with...
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