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Customer Care
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Payment
Payment and direct debit
Why do you only accept Direct Debit?
Which payment types do you accept?
What are your payment terms?
Invoices and statements
Can you supply me with a full transactional statement from inception?
My order met the delivery threshold - why is my invoice showing a charge?
How do I contact your credit control team?
Can I extend my payment terms from weekly to monthly?
I’ve lost an invoice, please can you resend?
Pricing
What is your wholesale customer price list?
Do your prices include VAT?
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