Customer Care Customer Care

Invoices and statements

Can you supply me with a full transactional statement from inception?
Yes, we can. Please click here to contact our Customer Care team who will be able to help. You'll need to include you...
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My order met the delivery threshold - why is my invoice showing a charge?
You may be charged a delivery fee if you've placed two separate orders under the delivery threshold, but for the same...
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How do I contact your Credit Control team?
If you need assistance regarding credit-related inquiries or issues, please reach out to our Credit Control team.   Y...
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Can I extend my payment terms from weekly to monthly?
We understand that flexibility is important for our customers, which is why you may be able to move to monthly paymen...
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I’ve lost an invoice, please can you resend? 
Have you checked your junk/spam folder and put The Bread Factory on your safe senders list?  If you still can’t find ...
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