Customer Care Customer Care

Invoices and statements

Can you supply me with a full statement from my account?
Yes, we can help with that. Please click here to contact our Customer Care team. We’ll be ready to assist you and ans...
My order met the delivery threshold - why is my invoice showing a charge?
You may be charged a delivery fee if you've placed two separate orders under the delivery threshold, but for the same...
How do I contact your Credit Control team?
If you need assistance regarding credit-related inquiries or issues, please reach out to our Credit Control team.   Y...
Can I extend my payment terms from weekly to monthly?
We understand that flexibility is important for our customers, which is why you may be able to move to monthly paymen...
I haven't received my invoice. Can you resend it?
If you haven't received your invoice or can't find it, we'd be glad to send it to you again.Invoices are sent to the ...