Customer Care Customer Care

Existing customers

Why can't I place an order on my account (it's 'on stop')?
Your account may be put on stop due to inactivity or a financial reason such as consistent or significant unpaid bill...
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I used to be a customer - can I reopen my account?
We’re glad to hear that you’re interested in returning to us! If it’s been more than 6 months since you last placed a...
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I've been a customer with you before - why do I have to open a new account?
We appreciate your interest in returning to us!   If it has been more than six months since you last placed an order,...
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I'm an existing customer - how do I open an additional site on my account? 
If you have an existing account with us and want to open a new site, please get in touch with your Account Manager. I...
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How can I update my contact details? 
Please click here to update your contact details.   You’ll need to provide your:  Account number  Account name Postc...
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