Why can't I place an order on my account (it's 'on stop')?
Your account may be put on stop due to inactivity or a financial reason ...
I used to be a customer - can I reopen my account?
If it's been more than 6 months since you've placed an order with us, th...
I've been a customer with you before - why do I have to open a new account?
If your account hasn't been used for 6 months or more and you haven't pl...
I'm an existing customer - how do I open an additional site on my account? 
If you have an existing account with us and want to open a new site, ple...
How can I update my contact details? 
Please click here to update your contact details.   You’ll need to provi...