Customer Care Customer Care

Existing customers

I used to be a customer - can I reopen my account?
We’re glad to hear that you’re interested in returning to us! If it’s been more than 12 months since you last placed ...
I've been a customer with you before - why do I have to open a new account?
We appreciate your interest in returning to us!   If it has been more than six months since you last placed an order,...
I'm an existing customer - how do I open an additional site on my account?
If you already have an account with us and would like to open a new site, please reach out to your account manager. I...
How can I update my contact details?
If you have had a recent change to your contact details, then we would be happy to assist in making sure your account...