Why can't I place an order on my account (it's 'on stop')?
Your account may be put on stop due to inactivity or a financial reason ...
I used to be a customer - can I reopen my account?
We’re glad to hear that you’re interested in returning to us! If it’s be...
I've been a customer with you before - why do I have to open a new account?
We appreciate your interest in returning to us!
If it has been more th...
I'm an existing customer - how do I open an additional site on my account?
If you have an existing account with us and want to open a new site, ple...
How can I update my contact details?
Please click here to update your contact details.
You’ll need to provi...