Customer Care Customer Care

Placing an order

What are your product lead times?
In order to deliver the highest quality products to our customers, we require a lead time of 48 hours for all orders....
Can I place orders after the 1pm cut-off?
Unfortunately, we are unable to process orders placed after the daily cut-off time of 1:00pm on weekdays and 12:30pm ...
How do I place an order?
Orders can be placed directly through our Online Bakery.Alternatively, if you are not an Online Bakery customer, you ...
Can I pre-order your products?
Yes, you can pre-order 48-hour products. Just ensure that you’ve placed your order with the correct delivery dates.Pl...
What is your minimum order criteria?
To help us plan production and deliveries, we offer free delivery on all daily orders over £50. For orders under £50,...
What are your order cut-off times?
Ordering TimesAll our breads, pastries and cakes are baked fresh every day using the best ingredients. To ensure the ...
Can I cancel or amend my order?
You can easily cancel or amend your order up to 48 hours before the scheduled delivery date, provided you do so befor...