Customer Care Customer Care

Placing an order

How do I place a standing order?
To assure successful processing of your standing order we would kindly ask you to email us the attached spreadsheet a...
Michela Farigu Michela Farigu
Can I place my order via email?
Our customers can place orders directly through our website: the Online Bakery. Explore our help center for 'how-t...
Michela Farigu Michela Farigu
Can I place orders after the 1pm cut-off?
Unfortunately, we are unable to process next-day orders placed after the 1pm cut-off time.   However, you can still p...
Fflur Huysmans Fflur Huysmans
How do I place an order?
Orders can be placed directly through our Online Bakery. Alternatively, you can place orders via a supported EDI plat...
Fflur Huysmans Fflur Huysmans
When Are Your Gluten-Free Products Available?
Our gluten-free products are available for delivery seven days a week. Please note that they require 48 hours’ pre-or...
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Why Do Your Sourdough Breads Have 48-Hour Lead Times?
Our sourdough breads require a 48-hour lead time because each loaf is made and shaped by hand.   We allow the loaves ...
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What are your product lead times?
Most of our products, such as pastries, cakes, and everyday breads, have a 24-hour lead time. However, our sourdough ...
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Can I pre-order 24- or 48-hour products?
Yes, you can pre-order 24- or 48-hour products! Just ensure that you’ve placed your order with the correct delivery d...
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What is your minimum order criteria?
To trade with us, we require a minimum of:   £150 weekly orders £50 daily orders 3 orders per week Volumes will be ...
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What are your order cut-off times?
Orders can be placed Monday to Friday, between 07:00 and 13:00.   All orders must be submitted by 13:00. Any orders p...
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Can I cancel or amend my order?
You can easily cancel or amend your order if it was placed before 1 PM, Monday to Friday! Please note that changes ar...
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