Customer Care Customer Care

My delivery

Do you offer proof of delivery?
Yes, we do offer proof of delivery! We understand how important it is to ensure your orders arrive safely.   With eac...
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Can I provide specific delivery instructions?
Yes, when you open an account with us, we’ll ask for delivery instructions specific to your site. If you need to upd...
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Can I provide a key or access code for nighttime deliveries?
Yes, we prefer to hold keys or access codes for your delivery location to facilitate nighttime deliveries.   Please c...
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What is your delivery charge?
Deliveries over £50 are free of charge. Any delivery under £50 will incur a £15 delivery charge.
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How do I report I’ve received a damaged item or order?
Damaged items or orders need to be reported to us within 24 hours of receiving the order. Please contact our Customer...
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How do I report a missing item from my order?
Missing items need to be reported to us within 24 hours of receiving the order. If you’ve received an order and it’s ...
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Where is my order? 
We aim to deliver all our orders within a minimum delivery window of 3 hours, agreed between us and our customers, an...
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