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Customer Care
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Customer Care
Delivery
My delivery
My delivery
Do you offer proof of delivery?
Yes, we do offer proof of delivery! As we understand how important it is to ensure your orders arrive safely.With eac...
May 27, 2026 14:15
Can I provide specific delivery instructions?
Yes, you can provide specific delivery instructions. When you open an account with us, we'll ask for delivery instruc...
May 29, 2026 12:47
Can I provide a key or access code for nighttime deliveries?
Yes, we prefer to hold keys or access codes for your delivery location to facilitate nighttime deliveries. Please c...
October 23, 2024 12:54
What is your delivery charge?
We provide free delivery for all orders over £50. For orders under £50, a delivery fee of £15 will be added to the in...
May 29, 2026 07:50
How do I report I’ve received a damaged item or order?
Damaged items or orders need to be reported to us within 24 hours of receiving the order. Please contact our Customer...
September 01, 2022 06:27
How do I report a missing item from my order?
Missing items need to be reported to us within 24 hours of receiving the order. If you’ve received an order and it’s ...
February 26, 2024 10:18
Where is my order? Can I get an ETA?
We're here to help and provide an update on the location and timing of your order.We aim to deliver all orders within...
May 28, 2026 14:04
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Craft Bakers
Specialist craft bakery serving top chefs for over 30 years