Can I provide specific delivery instructions?
Yes, when opening an account with us we'll ask you for delivery instruct...
Can I provide a key or access code for nighttime deliveries?
Yes, we prefer to hold keys or access codes for your delivery location. ...
What is your delivery charge?
Deliveries over £35 are free of charge. Any delivery under £35 will incu...
How do I report I’ve received a damaged item or order?
Damaged items or orders need to be reported to us within 24 hours of rec...
How do I report a missing item from my order?
Missing items need to be reported to us within 24 hours of receiving the...
Where is my order?
We aim to deliver all our orders within a minimum delivery window of 3 h...