If you receive any damaged items or orders, please let us know within 24 hours of delivery. You can click here to contact our Customer Care team, who will be glad to assist you. When reaching out, please include the following details:
Account number
Account name
Order number
Product code or product name
A photo of the damaged item or order, along with a brief description.
Please keep in mind that we can only accept claims for damaged items if you provide clear images showing the damage and report it within 24 hours of delivery.
Articles in this section
- Do you offer proof of delivery?
- Can I provide specific delivery instructions?
- Can I provide a key or access code for nighttime deliveries?
- What is your delivery charge?
- How do I report I’ve received a damaged item or order?
- How do I report a missing item from my order?
- Where is my order? Can I get an ETA?