Missing items need to be reported to us within 24 hours of receiving the order. If you’ve received an order and it’s missing an item, please click here to contact our Customer Care team. Please make sure you include your:
- Account number
- Account name
- Postcode
- Order number
- Product code
- Product description
- How many items you’re missing
Articles in this section
- Do you offer proof of delivery?
- Can I provide specific delivery instructions?
- Can I provide a key or access code for nighttime deliveries?
- What is your delivery charge?
- How do I report I’ve received a damaged item or order?
- How do I report a missing item from my order?
- Where is my order? Can I get an ETA?